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14.06.2024
Senior Operations Manager BPO
Cape Town
... include • Supporting the Senior Operations Director in defining the Operational strategy to ensure the long-term development and success of the business • Responsibility for the direct management and development of the junior management team • Responsibility for the development of the ...
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TeleTech Holdings, Inc.
24.06.2024
Call Center Operations Director
Cape Town
... include:o Forecasting accuracyo Revenue and margin goalso Client, customer, and Employee satisfaction scoreso Call volume projectionso Contractual bonus goalso Contractual client metric goalsWhat You Bring to the Role• Associate degree, technical school, or equivalent work experience• 4 years+ ...
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TeleTech Holdings, Inc.
17.06.2024
Senior Training & Quality Manager
Cape Town
... inciples and learning styles● Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)● Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs● Good ...
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TeleTech Holdings, Inc.
23.06.2024
Call Center Operations Director
Cape Town
... include: o Forecasting accuracy o Revenue and margin goals o Client, customer, and Employee satisfaction scores o Call volume projections o Contractual bonus goals o Contractual client metric goals What You Bring to the Role • Associate degree, technical school, or equivalent work experience • ...
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TeleTech Holdings, Inc.
16.06.2024
Employee Engagement Lead
Cape Town
... incentive budgets while participating in weekly meetings to review reporting, proposals and presentations. You’ll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and ...
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TeleTech Holdings, Inc.
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