For More Top Organization Jobs: Click Here The Senior Customer Experience Executive serves as the voice and champion of the customer, driving end-to-end customer experience improvement across all levels of Al Tayer Insignia including customer feedback loops (VOC), VIP customer retention and management and customer feedback analytics and insights. Job Responsibilities Leverage and unify multiple customers listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and sensitive customer feedback signal. Collaborate with the wider organization to build a CX strategy around a single customer-focused metric (NPS, CSAT, or/and Customer Effort Score – CES). Partner with Data Science and Analytics teams to build a CX issue-to-solution reactive and predictive model. Create specific recommendations and action plans to drive product, people, and process improvement strategy across every customer touchpoint. Work with cross-functional partners to identify and implement optimal solutions in the areas identified. Job Requirements Graduates Degree, preferably in Business Administration, Mathematics&Statistics, Business Administration, Engineering, or related field with a strong emphasis on data. Customer Experience (CX) related Certification (eg CCXP) Years of Experience. Minimum 5-7 years’ experience in CX/VOC program management. Experience to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals. #J-18808-Ljbffr