The job posting is outdated and position may be filled • Provide helpful feedback and positive communication to motivate contact centre agents to minimize agent attrition rate. • Identify the enquiries and queries received by other departments and business units and delegate tasks and responsibilities to team members. • Provide intensive and on-going training and coaching on performance to the Contact Centre staff • Active involvement in the recruitment&selection process of CC staff, as well as the ongoing management of these staff • Manage agents to resolve all queries and provide them with necessary guidance to solve complicated cases • Manage day to day operations within the contact centre to ensure seamless operations. • Assist the senior of the Contact centre to devise plans to ensure seamless contact centre operations. • Identify various means to measure customer satisfaction and improve services • Promote new Innovative ways of working and facilitate change to support at all levels of the services • Form relationships across all levels of the business, engaging employees and managers, coaching and mentoring in continuous improvement activities to develop the culture of continuous improvement. • Mentor and ensure smooth induction of new hires Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE. #J-18808-Ljbffr