JOB DESCRIPTION: Software Trainer&Service Desk Analyst (Salary starting at $70K) We are looking for someone confident, able to work independently, learn software and be a proactive team player who loves a challenge. This person will own the software training programs, including developing training materials, building a learning management system, and will be responsible for training new hires internally as well as external customers in person and remotely. The goal of this role is to enable better-informed customers to reduce support requests, alleviate customer frustration and increase customer satisfactions. The ideal candidate will be polished, professional, have a positive, upbeat attitude, and have previous software training experience working in a similar type of work environment. The perfect fit will have a balance of instructional design&training, communication, organization, technical and people skills. Hands-on experience with Windows 10, Office 365, Worldox or NetDocs , Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS / Android smartphones, Digital dictation, . VoIP phones, Mac o/s, HP printers and will be helpful RESPONSIBILITIES: Own the overall software training programs Helpdesk Requests Learning all facets of the WWHGD software and related products Develop an internal employee training program and administer it Provide one-on-one training with customers in person and remotely Developer and maintain articles in knowledge bases Requirements QUALIFICATIONS High School graduate or higher education/training and/or equivalent working experience. Proven, prior software trainer experience (min. 5 years). Ability to prioritize effectively and handle shifting priorities professionally. Ability to balance empathy and accountability with a client, to execute effective training sessions. Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates Instructional design and technical documentation skills for developing training content Excellent organization skills and detail-oriented Ability to learn new software and then teach it to others JOB DESCRIPTION: Software Trainer&Service Desk Analyst (Salary starting at $70K) We are looking for someone confident, able to work independently, learn software and be a proactive team player who loves a challenge. This person will own the software training programs, including developing training materials, building a learning management system, and will be responsible for training new hires internally as well as external customers in person and remotely. The goal of this role is to enable better-informed customers to reduce support requests, alleviate customer frustration and increase customer satisfactions. The ideal candidate will be polished, professional, have a positive, upbeat attitude, and have previous software training experience working in a similar type of work environment. The perfect fit will have a balance of instructional design&training, communication, organization, technical and people skills. Hands-on experience with Windows 10, Office 365, Worldox or NetDocs , Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS / Android smartphones, Digital dictation, . VoIP phones, Mac o/s, HP printers and will be helpful RESPONSIBILITIES: Own the overall software training programs Helpdesk Requests Learning all facets of the WWHGD software and related products Develop an internal employee training program and administer it Provide one-on-one training with customers in person and remotely Developer and maintain articles in knowledge bases Requirements QUALIFICATIONS High School graduate or higher education/training and/or equivalent working experience. Proven, prior software trainer experience (min. 5 years). Ability to prioritize effectively and handle shifting priorities professionally. Ability to balance empathy and accountability with a client, to execute effective training sessions. Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates Instructional design and technical documentation skills for developing training content Excellent written and verbal communication Excellent organization skills and detail-oriented Ability to learn new software and then teach it to others QUALIFICATIONS High School graduate or higher education/training and/or equivalent working experience. Proven, prior software trainer experience (min. 5 years). Ability to prioritize effectively and handle shifting priorities professionally. Ability to balance empathy and accountability with a client, to execute effective training sessions. Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates Instructional design and technical documentation skills for developing training content Excellent written and verbal communication Excellent organization skills and detail-oriented Ability to learn new software and then teach it to others Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. 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