Customer Care Frontline Manager Jobs In Dubai UAE 2023 | Majid Al Futtaim For More Top Organization Jobs Click Here Description: The Customer Care Frontilne Manager is responsible directly for the performance of the frontline team carries out the daily monitoring of the contact center and the advisors work output/. Responsibilities: Following the Customer Care Department Standards for Excellence. Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat) Identify ways to personalize the experience of every customer, whenever possible. Always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems. Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels. Carry out a through Brief and Debrief with the advisor daily at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedure’s updates with the advisor. Keep the team always motivated and focused on the right direction by identifying coaching&training needs through daily call coaching. Ensure that a minimum of 20% of the advisor calls are listened to (call recorder) ensuring the areas of development have been addressed Bachelor’s Degree in Business Administration or similar 3 +years in a Customer Care function Extensive management experience in a large contact center environment, retail within a traditional large scale vertical retailer’s customer service/after sales department Contact center Management #J-18808-Ljbffr