Job Description Essential Functions/Core Responsibilities: Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work Oversee new hire, continuing education, program specific training, and other training as needed by the business Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients. Develop and cultivate partnership with operations, other business units, resource units, and clients Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Attends in WBR, MBR and QBR Candidate Profile/Hiring Requirement: Bachelor's Degree in related field from a four-year college or university At least 3-5 years of Training experience in a BPO setting is a MUST At least 2-3 managerial experience in Training is a MUST Willing to work in Glorietta 5, Makati Proficient in Microsoft Office Ability to multitask and meet timelines on deliverables Detail-oriented #J-18808-Ljbffr