Executive Jobs in Dubai |Majid Al Futtaim Job Responsibilities: Coordinate with the Data Management team to ensure the integrity of customer data and adherence to transaction and post-transaction processes. Anticipates and identifies customers related opportunities and works with management, sales and operations personnel to prioritize those opportunities. Escalate any and all concerns to Associate Manager- Customer Relations for resolution including communication with the Client where appropriate. Conduct regular customer research and feedback surveys. Knows all pertinent project requirements (program, design, up-sell, cross-sell, etc) Implement internal process workflows. Excellent Written&verbal communication in English and Arabic. Ability to work under pressure , result driven and demonstrates the ability to take on additional responsibilities Exceptional Communication and Customer Service Skills Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure resolution of issues. Regularly interacts and meets with customers to execute and complete periodic projects such as villa customizations, interior and exterior amendments, internal material, show villa visits. Provide periodic feedback from customers to CX and Loyalty Program departments to assist them in enhancing customer experience Assist in the collation&coordination of the client handover packs ensuring that each #J-18808-Ljbffr