Customer Service Agent Jobs in Dubai |Jetex Job Responsibilities: Manage the company s customer care operations across all communication channels (Such as calls, email and chat) efficiently and in a timely manner Uphold Jetexs brand identity and actively engage with customers to ensure that they feel supported and valued in every interaction. Accept ownership and identify customers/passengers/guests complaints, inquiries, research every issue and provide alternative solutions, striving to consistently meet and exceed customer expectations. Keep customers/passengers/guests satisfaction at the core of every decision and behavior. Adhere to the company s standard operating procedures, and document all information regarding a customer interaction appropriately, utilizing the software, databases, scripts and tools provided Proactively participate in identifying, reporting and escalating any issues or recommendation for service or process improvement. Be well *** with the most updated information regarding Jetex as a company, its services, safety protocols, and so on Follow the communication etiquette standards and verbiage in every interaction Ensure that all reports required by management are updated efficiently and in line with management requirements If required, assist with the training of new agents as per company standards. Perform all other duties assigned by Line Manager efficiently and in a timely manner. Job Requirements: With minimum of 2 years experience as Call Center/Customer Service/Telephone Operator, preferably in Aviation/Hospitality Fluent in English (both verbal and written) Preferably bilingual Well-*** in Microsoft Office (Word, Excel, Power point) Experience with contact center softwares is preferred. #J-18808-Ljbffr