Senior Review Compliance & Global 1st Line Support Executive Doctify Doctify is capturing the voice of patients. Read over hundreds of thousands of verified reviews for your specialist, dentist, hospital or care home. View company page As we continue to expand globally, we’re looking for a Senior Review Compliance and Global 1st Line Support Executive to join our growing Customer Success team. This role is a great opportunity for somebody with 4+ years’ experience in review compliance or a SaaS 1st line support role, who is looking to play an integral role in growing a core department. Reviews help patients make better, more informed decisions on their health. Ensuring that our review compliance processes run smoothly and that trust and transparency is at the forefront of all we do, will be a key part of the role. Alongside this, you’ll work with customer support and product teams to ensure our technology stack is providing the best experience for patients and healthcare providers. Our Mission Would you agree that our health is the most precious thing we have? And that each patient should be empowered to make confident decisions on their healthcare? Well, we aim to be the first healthcare review platform trusted by patients and healthcare professionals globally. Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now! We’re a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare, having helped more than 50 million patients to date. In early 2023 Doctify secured an additional $10m in a growth round led by Beringea, the transatlantic venture capital firm. The round will help Doctify accomplish our mission to help over 100 million patients by 2025. The funding, which brings total investment in Doctify to more than $29m, will be used to accelerate growth in key international markets, invest in groundbreaking product enhancements, and expand our global team. We’re a team of over 100+ passionate people across 5 countries on a mission to leave no patient left unheard! You’ll Be Responsible For Being a core part of the Doctify team, and one of our primary customer facing representatives, excited by responsibility from day one. Owning and developing our review compliance processes, helping our product team ensure our reviews are giving patients the best support. Where queries arise, investigating reviews to ensure their accuracy and help our product teams create new processes moving forward. Communicating with our customers and patients via support tickets, live chat and social media. Testing for software bugs and logging software bugs on-behalf of customers. Updating the help content built in Doctify and writing new content as we continue to launch new features. Gathering customer feedback about their experience with Doctify and sharing your knowledge with the Product team. About You You will have 4+ years’ experience in SaaS customer support at a B2B software company. You will have fluent English and Arabic, or German language skills (C2+ required). You will enjoy and get satisfaction from helping people. Inbox-zero is hugely satisfying to you. You will be enthusiastic about process building and creating digital efficiencies. You will be comfortable with more technical elements of support software (e.g. Complex workflows, Intercom, Notion, Jira and some knowledge of APIs) You will need to be able to convey complex and new ideas in writing. This role involved communicating complicated ideas in a simple way to customers and patients. What we offer At Doctify we are committed to providing a truly memorable and transformative experience on your career journey. Some of our benefits, perks and ways of working include: (some benefits many very based on country or location) Setting you up for success Competitive compensation package (Basic + benchmarked annually) 3 month Doctify & team-specific onboarding Continuous learning sessions, training programmes and self-development (‘Doctify’s Healthcare Heroes’, ‘Learn from Leaders’, soft-skills, career expertise, etc.) Transparent internal mobility opportunities and career paths for professional hyper-growth Holiday and Flexibility 30 days annual leave (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 32 days) 4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ) Hybrid-working, flexible-working hours Enhanced Parental leave Uniquely Doctify Doctify Daily to come together as a team 15 minutes a day to share, connect and learn Weekly Wellness Wednesday inspiration & quarterly wellness coaching (Nutrition workshops & cooking demos; guided meditation sessions; even tai chi and dynamic stretching!) Monthly all-team events held virtually keeping you connected to the team across the globe Monthly regional Lunch Club Connect Monthly Impact Awards (People’s choice to celebrate one another - you get a cool hoodie too!) Quarterly team socials by region (Hosted by our ironically named Fun Police, always on the beat for a good time!) Culture of meaningful connections join our sponsored team clubs & sports activities, as well as our Green Committee who are dedicated to making Doctify a better-for-the-world business Employee referral scheme £700 or the local equivalent for each successful employee referral hired Diversity, Equity, Inclusion and Belonging. They’re more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life. We are a global company with people from all around the world and we believe that different perspectives and an inclusive and fair environment will help generate better ideas, supporting us on our journey to being a force for good and improving patient care for all. We will always embrace uniqueness - so bring your whole self to Doctify! More about Doctify Doctify was launched in 2015 by Stephanie Eltz and Suman Saha, who met as trainee surgeons, to address the lack of a trusted or transparent online platform for patient reviews. While the likes of TripAdvisor, Trustpilot, and Glassdoor had enabled consumers around the world to search easily for verified feedback on products, services, and experiences, this model had yet to cut through in global healthcare. We are a global healthcare review platform, empowering patients to make confident and informed decisions on their health and social care. Backed by transatlantic venture capital firm, Beringea, leading European investment funds Amadeus Capital Partners, Keen Ventures as well as investors such as Sir John Hegarty (founder of Saatchi & Saatchi), and Tom Teichmann (early investor in Lastminute.com, Notonthehighstreet.com, Made.com and Simba Sleep). Explore more InfoSec / Cybersecurity career opportunities Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below. #J-18808-Ljbffr