Service Advisor Jobs in Dubai |Al Rostamani Group Job Responsibilities: Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery. Ensure timely closure of Job Cards to reflect the accurate sales figure. Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction. Update customer records for correct invoicing and for service requirements. Ensure that the jobs / service details are explained to the customer to justify the costs incurred. Develop and maintain long term relationship to enhance customer retention. Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction. Verify service jobs are carried out as per customer requirements to ensure customer satisfaction. Handle accident repairs as per set procedures and obtain prior approvals as required. Job Requirements: High School Certificate/ Diploma (12 years of schooling education) Automotive Technology Diploma as applicable to the BU Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills&Customer handling skills Knowledge of automotive software DMS Sound technical knowledge in vehicle diagnosis and repair Knowledge of technical software Valid UAE drivers’ licence Ability to think analytically Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage) Proficient in MS Word and Excel. #J-18808-Ljbffr