- Dealing with customers face to face at a reception desk, or by phone, live chat or email from a contact center.
- Answering enquiries or complaints about services such as public transport, tourist attractions, accommodation or finance.
-Taking bookings or payment by credit card or cash for events, travel, goods or services
- Describing products in detail – for example, financial packages, household appliances or gas and electric supply.
- Finding relevant information on the computer
arranging to post out information or goods to customers.
-Passing enquiries on to a specialist who can take things further
-keeping accurate records of all enquiries
helping to train new staff.