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23.06.2024
Call Center Operations Director
Cape Town
... include: o Forecasting accuracy o Revenue and margin goals o Client, customer, and Employee satisfaction scores o Call volume projections o Contractual bonus goals o Contractual client metric goals What You Bring to the Role • Associate degree, technical school, or equivalent work experience • ...
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TeleTech Holdings, Inc.
17.06.2024
Senior Training & Quality Manager
Cape Town
... inciples and learning styles● Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)● Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs● Good ...
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TeleTech Holdings, Inc.
14.06.2024
Senior Operations Manager BPO
Cape Town
... include • Supporting the Senior Operations Director in defining the Operational strategy to ensure the long-term development and success of the business • Responsibility for the direct management and development of the junior management team • Responsibility for the development of the ...
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TeleTech Holdings, Inc.
16.06.2024
Facilities Support Officer
Cape Town
... electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). Establish and manage Facilities budget (Opex and ***), creating the purchase requisitions including supplies, follow up on invoices payments and is ...
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TeleTech Holdings, Inc.
16.06.2024
Senior Training&Quality Manager
Cape Town
... inciples and learning styles ● Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.) ● Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs ● Good ...
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TeleTech Holdings, Inc.
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